Refund policy

Last updated: July 11, 2025

At Zahhira, we’re committed to delivering jewelry that is thoughtful, handcrafted, and made with care. To ensure a smooth and transparent shopping experience, please take a moment to review our return and refund guidelines below.

🛍️ Order Confirmation & Processing

  • Order Confirmation: Once you place an order, please allow up to 2 business days for confirmation.

  • Processing Time: After confirmation, we take 2 to 4 business days to process your order before shipping.

  • Shipping Timeline: Delivery typically takes 7 to 15 days depending on your location. We work with trusted partners to ensure safe delivery.

⛔ Shipping Charges:
Shipping is charged on all orders. In the case of returns or exchanges, return shipping is also to be borne by the customer.

❌ Cancellation Policy

If you need to cancel your order, please email us at zahhiracontact@gmail.com within 48 hours of placing the order.

💡 Note: A 4% processing fee will be deducted to cover payment gateway charges.

🔄 Returns, Refunds & Exchanges

We do not offer cash refunds except in the case of eligible return requests reported within 24 hours of delivery.

Eligible for Return or Refund:

  • Product has a manufacturing defect or was delivered damaged

  • You notify us within 24 hours of delivery with clear photos

  • The item is unused, unworn, unwashed, and in its original packaging with all tags attached

📦 Return shipping is the customer’s responsibility. Once we receive and inspect the returned item:

  • We will issue a store credit, or

  • Process a refund, if requested and approved (only if reported within 24 hours of delivery)

🛍️ Exchange Conditions

We offer exchanges in the following case:

  • The item is damaged or has a manufacturing defect, reported within 12 hours of delivery

If an exchange is approved:

  • A new order must be placed

  • Store credit (if issued) can be applied toward the new purchase

💬 How to Initiate a Return

  1. Email us at zahhiracontact@gmail.com within 24 hours of delivery

  2. Share your order number, clear photos of the issue, and a brief explanation

  3. Once approved, we’ll provide the return shipping address

  4. After inspection, we’ll issue store credit or a refund as applicable

📌 Important Notes

  • Items returned used, damaged, or without original packaging will not be accepted

  • Shipping fees are non-refundable

  • Cash refunds are only considered if the issue is reported within 24 hours of delivery

📞 Need Help?

If you have any questions or concerns:

Thank you for shopping with Zahhira — where craftsmanship meets meaning.